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Payment Policy

Second Chances Veterinary Care (SCVC) requires payment in-full is due at the time services are rendered. Partial or full payments are also accepted in advance. Please reach out for additional information about payment options.

Appointment

Acceptable forms of payment include

Card Purchase (Credit & Debit Cards)

Cash

Scratchpay

CareCredit

**We impose a surcharge on all card purchases and 3rd party payment options to the extent permitted by Colorado law. Effective 3/23/2023, a 3% service fee will be added to all card transactions as well as a 5%+ service fee to 3rdparty payment options equal to but not exceeding the amount charged to the clinic by the 3rd party payment provider.**

A NON-REFUNDABLE DEPOSIT is required for all exams, surgeries, and procedures. Charge disputes resulting in a chargeback or charge reversal by the banking institution will result in immediate termination of all veterinary services. For some organizations – surgical and medical services including telehealth (video, phone, email, text, or fax communications) can accumulate by calendar month and be billed monthly if set up on autopayment. Any billed services are due when the invoice is generated, and a statement is sent. A late fee and interest will be assessed for any payments received >30 days from monthly statement generation.

CHECKS ARE NOT AN ACCEPTED FORM OF PAYMENT AT THIS TIME

All professional service fees and prescriptions must be paid in full at the time the pet is dismissed or checked out from the hospital. ALL PRESCRIPTION AND OVER-THE-COUNTER (OTC) ITEMS MUST BE PAID AT TIME OF DISCHARGE OR CHECK OUT. No prescriptions or OTC products may be dispensed or removed from the premises without full payment of product and services rendered. A MINIMUM OF 100% OF THE LOW END OF THE ESTIMATE OR $300, WHICHEVER IS GREATER, IS REQUIRED AS A DEPOSIT AT THE TIME OF ADMISSION FOR ALL MAJOR SURGERY / HOSPITALIZATION. EMERGENCY CASES REQUIRE A MINIMUM $300 DEPOSIT AT THE TIME OF ADMISSION FOR INTENSIVE CARE THERAPY TO BE INITIATED. FINANCIAL POLICY PREVENTS THE ESTABLISHMENT OF ANY CHARGE ACCOUNTS. WE DO NOT OFFER BILLING SERVICES.IF, IN THE EVENT A BALANCE IS LEFT ON ANY ACCOUNT, A MONTHLY BILLING CHARGE WILL BE ADDED TO ALL BILLING ACCOUNTS EACH MONTH; INCLUDING THE FIRST MONTH TO COVER THE COSTS OF THE BILLING PROCEDURE. Interest of 1 ½% per month (18% / year) will be charged to ALL accounts over 30 days past due. A MINIMUM of $1.00 will be charged.
NO ADDITIONAL SERVICES WILL BE PROVIDED TO ANY ACCOUNT WITH AN OUTSTANDING BALANCE. If a balance exists on an account all prior fees MUST be paid before additional services will be provided. Medical records are the property of SCVC. We reserve the right to withhold release of medical records until all outstanding balances are paid in full.

Financial Concerns?

As pet owners ourselves, we know how tough it can be when your furry family member needs medical care and personal finances are tight. We’ve created this list of financial options for that reason.  Please follow these links for more information.

Other options may include: major credit cards, Scratchpay, CareCredit, donating plasma, selling personal items/services and goods (pawn broker), or reaching out to friends/family for assistance may also be routes to consider.

SCVC understands not all owners have the same means to pay, and we understand that veterinary care can be an unexpected and costly expense. To keep our fees as low as possible for all clients it is imperative each client pays for the products and services provided to them. If you have any financial concerns or constraints, notify the staff before treatments are performed. 

We Prosecute for Theft of Service.

In the event services are rendered and not paid in full at the time, or satisfactory arrangements are not made and honored to resolve outstanding balances, we do reserve the right to prosecute to the fullest extent of the law for THEFT OF SERVICE. As described by Colorado Revised Statutes Title 18. CriminalCode § 18-4-401.